1. Introduction Dr. Priyanka's Dentowell Clinic ("we," "our," or "us") operates the website drpriyanka.trustedsteps.in. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our forms, or inquire about our services, particularly dental implants. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable laws in India.

2. Information We Collect

We collect information that you directly provide to us, as well as information collected automatically when you visit our website.

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, and residential area (e.g., Jaipur).

  • Inquiry Details: Information you provide in our forms or during direct communication regarding your interest in dental services, primary goals for your smile, and scheduling preferences. (Note: While we aim for non-sensitive data in forms, the context of "dental implants" implies a health-related inquiry.)

• Information Collected Automatically (via Website and Third-Party Tools):

  • Usage Data: Your IP address, browser type, operating system, referring URL, pages viewed on our site, time spent on pages, and dates/times of access. This helps us understand how our website is used and improve its functionality.

  • Cookies and Tracking Technologies: We use cookies and similar technologies (like Meta Pixel and Google Analytics) to collect information about your Browse behavior. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

  • Source of Referral: Information about how you found our website (e.g., from a Facebook ad).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Your Inquiries: To contact you regarding your interest in our services, including dental implant consultations and the special offer.

• To Schedule and Manage Appointments: To book, confirm, and remind you about your consultations and future appointments.

• To Provide Dental Services: Information collected during consultations or treatment will be used for your dental care and record-keeping as a patient.

• For Internal Operations: To improve our services, analyze website performance, manage our clinic operations, and ensure compliance with internal policies and legal obligations.

• For Marketing and Advertising:

  • To send you relevant information about our services, promotions, and clinic updates (with your consent, where required).

  • To optimize our advertising campaigns on platforms like Meta (Facebook/Instagram). We use tools like Meta Pixel to understand how users interact with our website after seeing our ads, allowing us to deliver more relevant advertising in the future.

  • Note on Pixel Data: While we track website interactions for ad optimization, we employ server-side tracking (via Google Tag Manager) and stringent filtering to ensure no personally identifiable information (PII) or Protected Health Information (PHI) is directly shared with Meta from your Browse activity.

4. How We Share Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as:

  • Marketing and Advertising Platforms: Meta (Facebook/Instagram) for ad campaign optimization (data is anonymized or pseudonymized where possible).

  • Website Analytics Providers: Google Analytics for website performance insights.

  • CRM (Customer Relationship Management) Systems: Kraya CRM, to manage your inquiries, appointments, and patient records.

  • Communication Platforms: For sending emails, SMS, or making phone calls related to your appointments and inquiries.

• Legal and Regulatory Authorities: When required by law, court order, or governmental request (e.g., for public health purposes, fraud prevention).

• Healthcare Professionals: Information directly related to your dental care may be shared with other healthcare providers involved in your treatment (e.g., specialists, laboratories), only as necessary for your care and with your informed consent.

• In Case of Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, disclosure, alteration, or destruction. This includes secure data storage, access controls, and regular security reviews. However, no internet transmission or electronic storage is entirely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements, and to provide ongoing dental care.

7. Your Rights

You have certain rights regarding your personal data under applicable Indian laws. These may include the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data (subject to legal obligations for retention).

• Withdraw consent for certain processing activities (where consent is the legal basis).

• Object to processing of your personal data.

• Receive your personal data in a portable format.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Dr. Priyanka's Dentowell Clinic:

• Email: skyviewmediaagency@gmail.com

• Phone: 85608 27465

• Address: C-32, Barafkhana, Adarshnagar, Jaipur

• Website: drpriyanka.trustedsteps.in